Return and Refund Policy

Return and Refund Policy
At VeloCart, we stand by the quality of our products. If you’re not completely satisfied with your purchase, our return and refund policy ensures you can shop with confidence. In line with Australian Consumer Law, we offer straightforward returns, exchanges, and refunds for items that are faulty, not as described, or unfit for purpose.

• Returns: You may return products within 14 days of delivery. Items must be unused, in original packaging, and accompanied by the order invoice.
• Refunds: Once your return is received and inspected, we will process your refund within 7 business days to your original payment method.
• Exchanges: If you wish to exchange an item, please contact our customer service team for assistance.
• Non‐Refundable Items: Customized or personalized products may not be eligible for returns unless they are defective.

Our commitment is to ensure your rights as a consumer are fully protected under Australian law. For any return or refund inquiries, contact us at contact@velocart.org or +61474147346. Your satisfaction is our priority, and we work diligently to resolve any issues.